10 club med reviews Ideas

Joanne of Morristown, NJ
Verified Reviewer

Original review: Sept. 8, 2022

After booking & paying for an extensive Christmas 2022 holiday, Club Med sent an email on SEPTEMBER 6th.. when the closing was out in JUNE (if one googled)… spent 10 hours finding another place for the holiday to use my well-priced plane tickets.. JUST shame on Club Med.. I will NEVER EVER use Club Med again.

Heather of Mount Vernon, NY
Verified Reviewer

Original review: Sept. 3, 2022

#writeyourstory Club Med – I waited all summer to take this family vacation. It was supposed to be an amazing adventure with my family before I returned to work from maternity leave. Something I was already fretting. What was supposed to be paradise was no better than a Motel 6. There was yellow water, roaches, ant infestations, black mold. After finding this roach two inches from my baby’s face in his crib my older two couldn’t sleep because they kept thinking they felt them in their bed. No sleep for my babies led to cranking babies during the day and well not so much fun for anyone.

We would have left early but my sister broke her kneecap while at the resort and was unable to travel. The resort gave her a broken wheelchair which hadn’t been inspected since 2019 which she fell out of twice. All of this and Club Med believes a 50% refund and a $469 future credit is an acceptable resolution. I have no words for how upset I feel by their lack of care for not only the money spent(which for us was a lot) or for what we as a family anticipated and needed but missed out on. Shame on you clubmed for your lack of responsibility or compassion.

Valerie of Toronto, ON
Verified Reviewer

Original review: June 30, 2022

I called to cancel my reservation 4 months in advance and they stated they’d refund the land portion but not the air portion (a value of approx $2000). The reason this is problematic:

TAMMY of Mahwah, NJ
Verified Reviewer

Original review: June 9, 2022

I purchased a package (flight and accommodations) to Club Med Cancun in Oct. 2021 for May 2022. Flight was Frontier Airlines from Newark NJ. Final confirmation received April 2022. We Arrived at airport 4 am for 6:20 flight. Upon arrival, I was looking for Frontier Airlines ticketing/baggage area. Can’t find it. Asked where it was. Frontier no longer flies out of Newark Airport!!?? We are stranded in the airport on day one of a non-refundable trip to Club Med Cancun. Tickets purchased by Club Med. Airline No longer flies out of Newark as of March 2022.

Laura of Waterloo, ON
Verified Reviewer

Original review: April 19, 2022

There aren’t many places where we are unable to have a good time and we did here too but wow, what a shock. I’m not sure how people return repeatedly to this property when there is SO much more out there that is so much nicer than this property. This place is not worth the very discounted price paid. We tip generously and the GEs (the waitstaff, the hardest working folks) are appreciative but the GOs, the petulant, super intoxicated activity team that hang out in cliques when not coddling up to the cougars whilst begging for shampoo, bug spray and peanut butter brought from home are obnoxious. What kind of quality organization lets their staff get absolutely obliterated while putting themselves first before paying guests at the bar and in buffet lines? But honestly, worth discussing who IS paying because you can tell that while new members paid a bit to be here, the seasoned veterans are clearly being subsidized.

Jason of Stone Mountain, GA
Verified Reviewer

Original review: March 22, 2022

When I made reservations, I elected to pay insurance of $89.00 per person. I was advised if I cancelled all money would be refunded. Unfortunately for me, I had to cancel only 1 week later. The reservation was for 7 week later. When I called to cancel, I found out that I would be charged $60,00 per person as a “membership” fee that WAS NOT refundable. No one mentioned this to me when I made the reservations.

Marin of San Diego, CA
Verified Reviewer

Original review: Jan. 31, 2022

Booking scam? I am sad to write this as I have loved Cub Med in the past. For context I had a 50% credit for a trip canceled back in 2020 due to Covid it has to be used by April 22. A variance is that they split the credit into two users, one for myself and one for my mother even though I booked both rooms on my credit card and I’ve been trying to explain this to them that I want to apply at both portions of the credit to my next trip.

Kavisha of Midrand, Other
Verified Reviewer

Original review: Jan. 27, 2022

A week before travel, Club Med manager, Janene **, sends me an email at 23h40 to advise me on a new schedule, no telephone call, no reasonable explanation, no kindness or courteous service, just a blanket email. This trip was a gift for my father’s 60th birthday and club med South Africa treats his holiday as nothing, Janine provided disappointing and poor service.

Ron of Gilbert, AZ
Verified Reviewer

Original review: Jan. 3, 2021

We booked our company annual trip. We booked an all exclusive trip to the Bahamas with Club Med. In June everything was shut down because of the virus. So they canceled our trip. Then they came back and rescheduled us at a different resort. We were still excited to go on a club med trip. Then that was Postpone because of the virus. Then five days before we were supposed to go on the trip we came down with COVID-19. We tried to reschedule the trip to 30 days later and they wanted to charge us airline change fees with American. It states right on American Airlines that they are not charging change fees.

We decided to pay the change fees and go on the trip. Then they came back and wanted another $3000+ to change the dates at the resort. They canceled the vacation and will not do anything about it. Every time we call in we get different solutions and none of the work. I would never recommend anyone to use Club Med. Unless you just want to throw money away and not get any service. It has been the most horrible experience of my life. Stay away from Club Med and tell all of your friends and family to do the same.

Gerry of Waterloo, ON
Verified Reviewer

Original review: July 28, 2020

Although we were in the Dominican during the early stages of COVID inevitably we had to leave early from our resort. We were to stay March 14-22. By Tuesday March 17th they started packing up the resort leaving us to sit around the pool with nothing open, nothing for our kids to do, other than eat and sit by the pool. They even packed up the beach chairs so we could not even enjoy the ocean unless we wanted to sit on the sand. We got out Friday March 20th after sitting in the airport for 8+ hours. The resort people did the best they could but told us not to worry. We would get credits for the days we lost due to the situation. We never asked corporate for prorated days for the resort being closed up Tuesday, just the couple days we were not there.

So weeks go by and no info/response from Club Med. Then after a month or so I and others we were with, reach out…no response, then months later reach out again, no response. I have finally told them to close off my membership program and delete my info…again no response. This company is awful and after a few years of putting up with incredibly average service and quality…enough. There are so many other places we can spend thousands and thousands of vacation dollars. Avoid this company. They are full of themselves and in retrospect always have been.